Most platforms hide the true cost of SMS behind “free” or low-priced monthly contracts. Others don’t bother to list their prices publicly, instead forcing you to book a demo.
Under the surface, rates don’t vary much. But it’s easy to get fooled. Worse, those small differences add up to big charges when your brand scales its sends.
The truth is you care about predictable monthly costs against (even more) predictable monthly income.
That’s ROI. So that’s what we’ve built …
Recart drives nearly 30% of all revenue for our top brands with SMS
57% of consumers prefer to be contacted by a business via text
90% open and 30% click rates make SMS 4x more effective than email
Other platforms use words like white-glove, concierge, or top-tier customer support. At Recart, we use Customer Success Manager (CSM). And it’s so much more than different words.
Every account is backed by a team of experts to set you up for success. And all Scale and Enterprise accounts come with a dedicated SMS professional to grow your business with SMS… so you don’t have to.
From integrations across your marketing stack to setting up custom pop-ups for desktop and mobile , we ensure your text marketing hits the ground running.
Or, gets a much-needed tune-up to accelerate SMS list growth without sacrificing email capture.
Every week — or, even every day — your dedicated CSM will create and send campaigns.
On top of that, we’ll put revenue on autopilot for you with five flows:
Always be in the know. And never go it alone. You’ll get weekly performance reports and a monthly deep-dive to review revenue impact as well as leverage new opportunities.
Plus, your CSM or support will respond to all requests or questions within 24 hours through whatever channel you prefer: email, Slack, phone, or SMS. That guarantee is literally in our SLA.
With our full-service onboarding — part of all plans with zero setup fees — you’ll be up, running, and selling in two business days or less. After reviewing your ecommerce business’ marketing and SMS strategy, we’ll also assess your…
Then implement everything.
Don’t worry, if you send more messages than are in your plan, we simply use your message rate at the end of the month.
For example, on the Annual Scale Plan, send 5,000 more SMS messages than the 100,000 allotted, and you pay the unit price displayed ($0.007 + $0.003 carrier fee per message) — a cost of +$50.
Also, rest assured that we’ll alert you before you exceed your plan … so you’ll never end up with unexpected charges at the end of the month.
Toll-free numbers are 10-digit phone numbers: (800) 412-3714. They work well for ecommerce businesses with 20k–30k SMS subscribers. And, they cost less.
Short codes are 5–6 digit numbers like 57124. They’re easier to remember, especially if you use keyword opt-ins (which are also part of every plan).
Both deliver messages above 98% success rates. The main technical difference lies in throughput. Essentially, short codes send faster.
Absolutely. Alongside Welcome Flows, three types of abandonment, transactional messages (like receipts + shipping and fulfillment notifications), post-purchase for related products, and time-delayed replenishment texts…
Our segment-based triggers can essentially construct any functionality your brand might need. Some of our favorites include:
We do. Scores of them! Pre-built and ready to deploy in a few clicks. Most surround popular US or North American holidays. That way, you and your team never run out of inspiration.
You can even choose specific industries or verticals within the holidays — like “End of Summer Sale” for fashion, nutrition, jewelry, or cosmetics.
Of course, we don’t merely give you access and then sit back. Your CSM works side-by-side with a team of other SMS experts who are constantly sharing ideas, finding creative ways to engage your customers, and proactively loading up your account with the best of the best.
SMS is a highly regulated channel; subject to different rules, protocols, and carrier requirements.
The FCC (Federal Communications Commission) governs through two main laws: the TCPA and the CAN-SPAM Act. SMS also has a set of principles called CTIA Guidelines — implemented by a trade association representing the wireless communications industry in the United States.
For all its complexity, your CSM’s job is to ensure full TCPA, CAN-SPAM, and CTIA compliance while guaranteeing a high return on investment.
Attributed revenue is the number one performance indicator of any marketing channel. Unlike other solutions — like Klaviyo for email + SMS or SMS-only (e.g., Attentive, SMSBump, Postscript, etc.) — we don’t want to inflate our value.
Although 1-day “view” (receipt) and 30-day clicks make SMS look great, those bars are too low to truly count as incremental revenue. In most cases, they represent customers who would have bought from you anyway.
Instead, we attribute a sale to Recart only when a customer:
1. Clicks on an SMS link and places an order within 7 days
2. Or, uses a (unique) discount code from a message