Join Recart as a Mid-Market Customer Success Manager (Global)

About Recart

Recart is one of the fastest-growing companies in the Shopify ecosystem, helping ecommerce brands convert traffic into loyal customers through high-performing SMS and email lead capture tools.

We work with top DTC brands like BlendJet, Simple Modern, Goose Creek Candle and many others in the top 10,000 Shopify merchants. Our Client Success team helps merchants unlock 10–20% in additional revenue through personalized retention strategies, making SMS one of their top three revenue-driving channels.

We are currently looking for candidates who are eager to work remotely and willing to work flexibly with EST time zone clients.

We’re a 35+ person global team across the US, Hungary, and beyond — and we’re just getting started.

The Role: Drive Growth and Deliver Value

We're hiring a Mid-Market Customer Success Manager to partner directly with ecommerce merchants to drive adoption, maximize value, and deliver measurable ROI. You’ll manage a book of business, cultivate trusted relationships, and uncover opportunities that fuel revenue growth and retention.

At Recart, Client Success is more than support — it’s a strategic advantage. Our team is central to the performance our platform delivers, outperforming billion-dollar competitors through expert guidance, creative execution, and relentless client focus. From onboarding through optimization, CS is where Recart’s impact comes to life.

What You'll Do

• Own the customer lifecycle, from onboarding to renewal and expansion
• Develop strategic mobile messaging plans that align with each merchant’s goals
• Launch and optimize SMS campaigns that drive revenue, retention, and repeat purchases
• Act as a strategic advisor, helping merchants turn Recart into a core growth channel
• Become an expert in Recart’s platform and the broader ecommerce MarTech landscape
• Leverage data and insights to inform strategy, drive results, and build client trust
• Collaborate cross-functionally with Product, Engineering, and Growth teams to champion the voice of the customer
• Achieve or exceed retention and growth targets across your book of business
• Deliver an exceptional experience that deepens long-term client loyalty

Who You Are

• You’ve got at least 3 year of experience in a client-facing role that includes account management or direct Customer Success engagement
• You’ve worked at a high-growth SaaS company, ideally in the B2B2C space
• A strong communicator — both written and verbal
• Organized, adaptable, and able to manage shifting priorities
• Trusted and personable — you build relationships that stick
• Data-driven, results-focused, and ready to problem-solve proactively

What Sets You Apart

• Proactive problem solver: You anticipate challenges before they escalate and act decisively
• Analytically sharp: You turn numbers into narratives that drive action
• Creative strategist: You think beyond templates to build win-win solutions
• Ecommerce and MarTech fluent: You speak the language of merchants and marketers
• Mid-market fluency: Experience managing clients with $35K+ ARR
• Builder mentality: You’ve created scalable processes, playbooks, or frameworks

Why Join Recart?

• Join a fast-scaling player in the Shopify ecosystem
• Shape our GTM motion at the early stage of growth
• Help merchants outperform with a best-in-class product
• Fully remote-friendly, async-first, flexible culture
• Equipment provided: MacBook, monitor, headphones
• Flexible PTO and working hours
• Equity included — we win together

Our Values

• Transparency – Everyone holds equity. Everyone knows what’s going on.
• Community – We’re humble, international, and fun to work with.
• Ownership – You own your outcomes and make a visible impact.

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Ready to grow something that matters?

Apply now and shape the next chapter of Recart.

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