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Join Recart as a Customer Success Hero
What’s the opportunity?
We’re looking for a Customer Success Hero to join our team. If you are hungry to upskill really fast and be given extra responsibility, have an interest in web development and want to create a truly exceptional customer experience for ecommerce merchants, the Success team at Recart is the one for you. We are primarily responsible for onboarding, educating, and supporting our merchants on a global level, meanwhile we are the bridge between our users and our product teams.
What will I be doing?
  • Communicating with our customers – we use Intercom to do most of our support
  • Doing calls with merchants to help them use Recart better
  • Owning customer communication processes entirely
  • Becoming an ecommerce expert
  • Influencing the product development of Recart
  • Working directly with the product teams to identify current issues
  • Building Recart’s public Knowledge Base
What skills do I need?
  • Genuine interest in technology
  • Confidence to manage customer calls
  • Understanding of online shopping and internet culture
  • Previous experience in a troubleshooting environment
  • Great problem-solving abilities
  • Ability to rapidly switch gears while retaining focus on the bigger picture
  • Outstanding communication and writing skills in English
*Experience in sales is a huge plus, but not a must-have
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