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Join Recart as a Customer Support Hero (Night shift)
Recart is growing its team! We are hiring a Customer Support Hero for regular night shifts, who will be responsible for the satisfaction and retention of existing customers mostly through answering incoming questions from our merchants. This role is a balance of individual work within a highly collaborative team. You'll be working directly with merchants to resolve issues and teach them how to use Recart features.

The role requires you to set out your comfort zone. As a member of the support team, you’ll be required to have the experience and creativity to manage all aspects of customer support cases and work closely with our success team. In this role, the willingness to serve and be adaptable is absolutely essential.

Our Customer Success team works between 11:00 - 19:00 CET, and as most of our clients are from the US we'd like to expand these hours until 23:00 CET, so that our first response time gets even better.

Recart is the leader in conversational ecommerce marketing. Our app is installed by more than 140,000 ecommerce merchants worldwide, we have more than 5,000 positive reviews. We're most popular in the SMB segment of the Shopify market, but we have many large customers as well, including Robbie Williams, Cristiano Ronaldo, Your Super, BlendJet. We're a team of 30 and have offices in Budapest and New York.

We’re a company that changes how businesses talk to their customers - we believe the future of marketing is conversational. Recart helps ecommerce merchants open and automate conversations with their customers on Facebook Messenger. It's the ultimate shift in the quality of the relationship ecommerce merchants build with their customers.

We’re a team united by our shared values:
This role at Recart will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.

If you’re a person who is driven by customer happiness and success, then this role is made for you.
What you’ll do
As Customer Support Hero, you’ll be responsible for:
What you’ll need
The following experience is relevant to us:
You’re good at
Extra awesome
Why join us
Working at Recart can accelerate your career and allow you to work with world-class talent. We’re a team that loves what we do and we all thrive on our ability to make an impact. Many benefits come with working with us such as:
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(e.g. what interests you in Recart, what you would add to the company, what you could learn here, etc)

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